Terms of Service

Last updated: September 30, 2026

Creative service

Pet Photo Lab is an AI creative tool. Results vary and uninterrupted availability is not guaranteed. Credits are non-transferable service units, not cash, a bank account, or stored monetary value.

Collections

Collections are separate one-time purchases for one pet, with fixed photo and video template selections. They do not spend or add credits. AI portraits are delivered as HD JPG; videos are approximately five seconds at 720p. Manual retouching and printing are not included. Create and download within 30 days of payment, before the deadline shown in your gallery. Failed items keep their delivery slots and may be retried after the failure is confirmed; completed items cannot be freely regenerated. Contact support@petphotolab.com with your order ID for missing delivery or payment problems.

Your content

Only upload content you are allowed to use. Do not use the service for illegal, harmful, deceptive, privacy-invasive, or rights-infringing content. Safety checks and provider policies still apply to every account.

Accounts and credits

With an experience card, a visitor may receive 10 Quick Portraits and one use of each signature experience, subject to daily and monthly availability. One-time credit packs add 50 or 120 credits. Purchased credits do not expire while the service and account remain available. Creating accounts or resetting devices to evade limits may result in suspended access.

Payments, failures, and refunds

Payments are processed by Stripe in U.S. dollars. The exact price and credits are shown before checkout. A generation that fails before producing a usable result automatically returns its unused reserved credits. Except where law requires otherwise, completed digital-credit purchases are final. Contact support@petphotolab.com within seven days for duplicate charges or a checkout that completed without delivering the purchased credits.

Account deletion

You may delete your account at any time from the account page. Deletion is permanent and forfeits unused promotional and purchased credits and creations, except where law requires otherwise.